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Commercial Terms • 2026

Return, Refund & Payment Terms

Last Updated: October 2026 • Governs all B2B custom manufacturing & white-label drops

Summary of Key Manufacturing Policies

  • • Strictly No Returns or Refunds: Custom-printed garments cannot be returned under any condition once production is executed.
  • • 100% Pre-Dispatch Proofing: We take high-resolution photos and video of your garments before sealing and dispatching.
  • • Payment Schedule: Strictly 50% advance to initiate order procurement, and remaining 50% balance cleared after photo proof approval before courier handover.

1. Strict No-Return & No-Exchange Policy

At Sparkle INC Garments, every single order is customized, tailored, or printed on-demand strictly according to the client’s designated sizes, GSM specs, color swatches, and vector artwork files.

Consequently, we do not accept returns, exchanges, or order cancellations under any condition once fabric cutting, blank allocation, or printing has commenced. We strongly advise all brand founders and merch leads to order a single blank or sample piece beforehand to verify handfeel and sizing.

2. Mandatory Pre-Dispatch Photo & Video Proofing

To ensure 100% transparency and eliminate surprises, our production team follows a strict Pre-Dispatch Proofing Protocol:

  • Once your order finishes curing and quality inspection, our packing team photographs and records close-up video of your printed t-shirts/hoodies.
  • These media proofs are sent directly to your verified WhatsApp number or email for your visual inspection.
  • Your parcel is boxed, sealed with tamper-evident tape, and dispatched only after we share your visual proof and the final balance is settled.

3. Payment Architecture (50% Advance Terms)

All customized garment manufacturing jobs require standard B2B advance milestone payments:

  • 50% Upfront Advance Payment: Required to procure raw fabric blanks, reserve facility machine time, and execute prepress file rasterization. Production will not initiate without advance clearance.
  • 50% Final Settlement: Payable immediately upon receipt of visual photos/videos proving order completion. The consignment tracking docket (AWB) is activated only after the final payment is credited.

4. Transit Damage & Factory Defect Claims

In the exceptionally rare event that a package arrives physically damaged or contains a confirmed stitching/fabric manufacturing defect:

  • The client must record a single, continuous, uncut 360-degree video while opening the outer packaging.
  • The unboxing video along with images of the defect must be submitted to hello@sparkleclothing.in or our WhatsApp line within 24 hours of delivery.
  • Claims raised without a continuous, uncut unboxing video cannot be entertained due to courier insurance stipulations.

5. Contact For Order Queries

For real-time questions regarding your pending batch or invoice verification, contact our desk at:

Sparkle INC Garments

Kalia Complex, near Old BSNL Exchange, Jassur, HP – 176201

Phone/WhatsApp: +91 80919 11843 | Email: hello@sparkleclothing.in